Carrier request

DHL, FedEx, UPS, or a freight forwarder asking for CPSC documents: what now?

If a carrier or shipping partner asks for CPSC documents, clarify whether they need Full PGA data, Reference PGA identifiers, or broker support.

Audience: Small importers receiving CPSC document requests from parcel carriers, freight forwarders, or brokers.

Check if my shipment is affected View sample handoff packet

Do not assume a PDF is enough

A carrier request may be shorthand for certificate data needed by a broker or entry-filing workflow.

Ask whether they support CPSC Full PGA.

Ask whether they support CPSC Reference PGA.

Ask whether they need Certifier ID, Product ID, and Version ID.

Confirm who files in ACE

CPSCReady does not file ACE entries. If the carrier or shipping partner cannot transmit required CPSC data, you may need another trade partner.

Confirm who is Importer of Record.

Confirm whether Section 321 shipments can be handled if applicable.

Confirm the deadline for final certificate data before entry.

Contact a licensed customs broker if no filing party can confirm CPSC PGA support.

Non-affiliation

This guide is educational only and is not affiliated with or endorsed by DHL, FedEx, UPS, CPSC, or CBP.

Use carrier names only to understand the type of request you received.

Follow your actual carrier, broker, or forwarder instructions.

Keep your certificate records source-backed and reviewable.

Copy-ready assets

Templates you can adapt

Carrier reply

Subject: Re: CPSC documents requested for [Tracking/Shipment]

Hi [Carrier/Freight Forwarder Name],

We are preparing CPSC eFiling handoff data for this imported product. Please confirm whether your request means:

1. Full PGA certificate data for ACE filing,
2. Reference PGA identifiers from Product Registry,
3. A draft CPC/GCC PDF for review, or
4. A customs broker requirement because your team cannot transmit CPSC PGA data.

Please also confirm your cutoff time and preferred spreadsheet or document format.

Thanks,
[Importer Name]

Questions to ask your freight forwarder

Can you transmit CPSC PGA data in ACE?
Do you support Full PGA, Reference PGA, or both?
Do you need Certifier ID, Product ID, and Version ID?
Can you handle this if it is Section 321/de minimis?
Who is Importer of Record?
What data format and deadline do you require?
If you cannot file CPSC PGA data, should we appoint a licensed customs broker before entry?
Once a broker is found, should we provide product ID, citations, testing/lab records, records contact, and Product Registry identifiers?

Mini FAQ

Common questions

Why would a parcel carrier ask for CPSC documents?

The request may come from an entry-filing workflow, broker review, or carrier policy. Clarify the exact data path before sending only a PDF.

Is this guide affiliated with DHL, FedEx, or UPS?

No. Carrier names describe common user scenarios only. Follow the instructions from your actual carrier, broker, or forwarder.

Next step

Generate a carrier clarification email and broker-ready handoff packet.

Check if my shipment is affected