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Contact CPSCReady support.
Send packet-prep questions, assisted document upload intake requests, and broker or carrier document request context to contact@cpscready.com.
Send a message
Route the request with useful context.
Complex assisted prep requests may take longer when supplier, lab, Product Registry, or broker records need importer authorization and review.
Email-only support
Account, checkout, export, and packet-output issues usually receive a response within two business days.
Broker request context
Include product category, shipment timing, broker status, and whether they asked for certificate details or Product Registry IDs.
Best support fit
For legal, rule, broker, tariff, or clearance decisions, include context from your broker or qualified advisor so support can route packet-prep questions cleanly.
Paid multi-SKU and managed customers can email support immediately after checkout. The 20-SKU and 50-SKU importer packets include Expert Readiness Review: SKU grouping, CPC/GCC field completeness, rule/test-report alignment, eFiling data readiness, and one handoff revision after customer, supplier, or broker feedback.